LEARNINGS
FAQ
Our most commonly asked questions

SAFETY FIRST
We can only provide advice on Rascal Remedies products. All of our formulas are carefully created by certified aromatherapists for ensure that fragrance percentage and oils that are chosen are safe to use with children, but are only intended for external use, under adult supervisions.
* We are not medical providers (nor do we claim to be on any site or social platforms), and the following is not medical advice or emergency response instructions.*
- Have the child immediately ingest milk, yogurt, cream, or honey to help quickly dilute the ingested oil. Only use honey if the child is over 12 months of age. For dairy-free kids, substitute with rice/soy milk.
- Call your local poison control center and/or seek emergency medical help.
General Essential Oil FAQs
An ‘essential oil’ (often shortened to ‘EO’) is the concentrated essence of a plant. This essence is extracted from different plant parts: roots, seeds, trunks, leaves, fruits and flowers.
When comparing the vast range and characteristics of plant species — for example, between ginger and chamomile, or cedar and lavender — it becomes logical that extraction points vary from plant to plant. These pure essences are commonly and scientifically referred to as essential oils.
Pure oils that are collected through extraction provide potent aid for a wide range of conditions, such as headaches, low mood, sleeplessness, and stress. Across all Rascal Remedies formulations, we use pure plant EOs that provide maximum benefits.
Essential oils can be inhaled or topically applied. Breathing in, or inhaling, essential oils is a good option for those who want to relax, concentrate, or relieve stress. That’s because EO inhalation sends an instant message to the limbic system (also known as the paleomammalian cortex). The limbic system is complex and made up of brain structures that support important functions: emotions, behaviour, mood, memory and much more!
Topical use means direct application onto the skin.
Our skin is incredibly dynamic, partly because it’s a very absorbent organ. Using oils topically allows them to travel through the skin’s hair follicles, pores and sweat glands. After the oils are absorbed, they reach your circulatory system. Essential oils will join other travellers and with every heartbeat, move throughout your body.Topical application is ideal for gently soothing skin concerns, like irritating dryness.
Every essential oil (EO) is made up of over 100+ naturally-occurring, chemical compounds. Depending on its specific composition, each EO has a different concentration that is considered safe for children.
That’s why the recommended ingredient percentage in a formula varies. For example, one oil is considered safe, even when used in a 100% concentration. Another oil may need to be diluted down to 0.5% of a Rascal Remedies blend, for the safety of a 3-6 year old child.
Application is specific to every rascal’s needs, and the desired EO benefits. Please review our detailed product descriptions because each one has particular application instructions.
It’s true that EOs are best stored at room temperature, in a dry place, away from direct/strong light. The reason brown dispensers are commonly used is because they do protect photosensitive ingredients, and they are easily sourced.
As a modern brand, we splurged on frosted glass containers. Importantly, frosted glass diffuses light. Our high-coverage opaque labels provide an additional protective layer to Rascal Remedies rollers.
Our Products
Since plant species (and their varieties) naturally originate from different places, our EOs are sourced from all over the world. Our many sourcing locations include France, Italy, Australia and Hungary — and we’re mindful of seasonality and harvesting.
After carefully sourcing our EOs, we blend them in Canada.
Transparent data and trust-based relationships are two important ways that we ensure quality control. We exclusively use %100 percent pure essential oils, obtained from the world’s highest-quality sources. During many years, our team has cultivated strong, long-term relationships with each of our suppliers.
For each ingredient, we require detailed reports and confirmed data from our partners.
Rascal Remedies’ trusted partners have been carefully selected over our decade of work in highly-regarded natural wellness companies.
Blending is done locally (in Vancouver, BC, Canada), but based on botanical geography, we need to sources from our trusted partners all over the world.
Many EOs are extracted from plants that grow in dry, desert areas and subtropical/tropical regions. If you’re interested in learning more about this topic, you could explore phytogeography, which focuses on where plants are distributed in the world, and how they influence the earth.
Rascal Remedies essential oils are produced through finely-developed and plant-specific extraction methods. They vary from plant to plant, but the most common extraction method is steam distillation. Compared to other methods, this process draws out essential oils at slightly higher temperatures and pressures, persevering as much of the plant integrity as possible.
For products made by Rascal Remedies, please refer to product packaging for application instructions.
The Genie Germz spray is only for external use, so if your child is showingany signs of discomfort, or, if you have any concerns — pleasecontact your healthcare practitioner and/or local health line.
We are constantly working on new potions and we’re grateful and welcoming of your suggestions.
While we don’t have a specific product for headaches, we recommend trying our Spike Sniffles roller. It contains essential oils that are known to support breathing comfort. This roller formula is designed to soothe a common cause of small rascals’ headaches: cold/flu related sinus pressure.
Each mist dispenser is in a recyclable plastic bottle that is compatible with essential oils. We also use these bottles to eliminate breakage during shipment, and to minimize shipping weight.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Out of Stock & Payment Info
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
We accept most online payments.
Including Visa, Mastercard, American Express, Discover Card, Shop Pay, PayPal and more.
All payment processing and vital customer information is quick, easy, and secure.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Shipping & Delivery
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
For orders under $45, shipping rates can vary depending on your region and are calculated at checkout.
All orders over $45 recieve free shipping.
Here are the full details of our Shipping Policy.
Share details about your shipping policies, item returns, or customer service.
Yes, we offer free shipping on orders over $45.
Yes. We currently offer shipping to Canada, the US, and parts of Europe.
Please note that free shipping is not applicable for all international orders and that shipping rates could vary depending on your region.
Shipping costs will be calculated at checkout based on your region.
Returns & Refunds
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
A refund request can be submitted once the product has been delivered and no more than 30 days.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Still have questions?
Please note
The information provided by Rascal Remedies Inc. on our e-commerce site (www.rascalremedies.com) and through other Social Media Channels such as Instagram and facebook is for personal information and interest only. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose. We recommend that you consult your health care provider if you have any health concerns whatsoever.
All of our advice has been provided on the basis that there are no known contra-indications to treatment. If your child have any health problems or are taking any medication you should seek advice from your healthcare provider prior to using aromatherapy.
Please note that Rascal Remedies Inc accepts no liability for misuse of any of the products it manufactures, packages or suppliers or for any reliance on the information provided by us via our e-commerce site or other Social Media channels/platforms.